This website is operated by FRAGRANATIVE.COM. Throughout the site, the terms “we”, “us” and “consent. Ifour” refer to FRAGRANATIVE.COM. FRAGRANATIVE.COM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
These terms are available in the English language only. Nothing in these terms will affect your statutory rights.
1. Use of website
1.1. Access
You are provided access to the website for your personal and non-commercial use only. Any access to, or use of, this website will be in accordance with these terms. Please note that we may suspend your access to the website, close your FRAGRANATIVE.COM account, refuse any future orders and/or suspend your use of any promotions if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws.
You may not use the website or its contents to:
- download or modify the website under any circumstances;
- interfere with or disrupt any network connected to the website;
- for any purpose which is unlawful.
In addition, you may not, in relation to the website, use any:
- data mining, robots, or similar data-gathering and extraction tools;
- framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats that we use on the website;
- meta tags or any other ‘hidden text’ that uses our name or trademarks
Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.
We do not represent or warrant that the material contained in the website, or any of the functions of the website and the server, will operate without interruption or delay or will be error-free, free from defects, viruses or bugs, or compatible with any other software or material. The website is provided ‘as is’. Accessing the website is entirely at your own risk.
Please note: if you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where applicable.
1.2. Ownership, Use and Intellectual Property Rights
This website and all intellectual property rights in it, including but not limited to any content, are owned by FRAGRANATIVE.COM. Intellectual property rights means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these terms and conditions.
Nothing in these terms and conditions grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, circumvent or delete any notices contained on the website (including any intellectual property notices), or any digital rights or other security technology embedded or contained in the website.
1.3. Hyperlinks and Third-Party Sites
The website may contain hyperlinks or references to third-party websites other than the website. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse the third party’s website, products or services. Your use of a third-party website may be governed by the terms and conditions of that third-party website.
2. Online Orders
2.1. Eligibility to order
You must be over 18 years of age and:
- provide us with your real name, contact information and payment details when creating an order;
- provide us with a delivery address;
- possess a valid payment method that works on our website.
2.2. Order Acceptance
All orders placed on the website are subject to acceptance in accordance with the following:
- You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
- When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
- We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order. Should any of the items in your original order be unavailable, you will receive a refund for the amount of the unavailable item(s).
- Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order.
- Once you press the ‘Pay Now’ button, you have given us permission to process your order as requested.
We may be unable, or refuse, to accept your order because:
- one or more products in your order are unavailable;
- we are unable to process payment for your order, or your chosen payment method has been refused;
- we have identified a pricing or product description error (see section 3.3 below);
- your order fails to meet the requirements of local import restrictions or requirements at your delivery destination.
- you fail to meet our order eligibility criteria or have failed to comply with our terms.
If we are unable to accept your order, we will be in touch with you as soon as possible.
2.3. Prices, Payment and Charges
- We take care to ensure products are priced correctly on our website, but occasionally pricing errors may occur. If we have made an error in the price of a product that you have ordered, we will contact you. You may have the option to reconfirm your order at the correct price (subject to availability), however we are under no obligation to accept or fulfil an order for a product that was mistakenly advertised at an incorrect price.
- Please note: prices for products on our website may change and offers may be withdrawn at any time.
- If you are viewing the website from the UK, the product prices advertised are inclusive of UK VAT. Delivery costs are not included in the prices and will be charged in addition at checkout.
- Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. For international orders, import duties are not included and you need to pay them separately. We do not have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local Customs office for further information and a ‘landed cost estimate’ before placing your order.
- All credit and debit cards are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, we will not be liable for any delay or non-delivery.
- Should you choose to cancel or return products purchased in a promotion or at a discounted price, you will be refunded for the goods at the price charged at the Checkout. Please note: you are subject to our Returns Policy when returning products purchased in a promotion or at a discounted price.
2.4. Product Descriptions and Restrictions
- We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings. For further information on products prior to making a purchase with us, please contact us.
- All products are subject to availability at the point of purchase. Once a product is sold out, it will be taken off the website and may not be available again. If any products you order are out of stock, we will contact you so that you can cancel the whole or part of your order.
- Substitutions will only be made with your prior consent. If a replacement product has a higher price, you will be liable to pay for the difference in price. If we are unable to contact you, we may cancel the whole order, or cancel the relevant parts and proceed with the transaction.
3. Delivery
3.1. Delivery Options
Our delivery options vary by shipping destination, product and service. Please visit our FAQs page for further details.
3.2. Delivery Carriers and Time
Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the conditions of carriage of our delivery partners. Please refer to their website for full details or see our FAQs.
The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay. Please note: there may be occasional delays with delivery due to busier periods such as Ramadhan or Eid seasons. In such instances, we will advise you further on the expected delivery date for your order.
In certain circumstances, our delivery partner may offer alternative delivery options, including provides the following options: signature release – opting out of the requirement to provide a signature on delivery; and/or leave with neighbour – redirecting the delivery to a neighbour (‘On Demand Delivery Service’). By selecting to receive your order via one of these options the On Demand Delivery Service, you acknowledge and agree that we are neither responsible or liable for any loss or damage that may result from this service.
3.3. Delivery Taxes & Duties
Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local Customs office for further information and a ‘landed cost estimate’. We are not responsible for items confiscated or delayed by local Customs authorities.
For US customers, we do not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases. For more details, please contact your local customs office/respective tax authority.
It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws.
Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery (by approximately seven days on top of the destination’s standard delivery time). Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
4. Changes To Terms of Services
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
